Grand Hotel de Londres Feedback Form

Your feedback is highly appreciated, thank you

Name

E-mail

Room Number

Arrival Date

My Feedback is a

Compliment Complaint Question Other

Comments

You can submit your opinion here , or continue with the remainder of the form

Overall how would you rate your stay?

Exceeded expectations Met expectations Did not meet expectations

How did you hear about us ?

Referral Friend/Relative Internet Business Associate

The reason you have chosen us
Please rate the following by importance (6=most important; 1=least important)

Price:

Location:

Staff performance:

Quality:

Transfer:

Exceeded expectations Met expectations Did not meet expectations - No Comment

Front Office Services

	Did Not Meet Expectations	Meet Expectations	Exceeded Expectations	No Comments
Reservations
Reception (Check In)
Promptness of Wake up Call
My reservation was fulfilled Yes No

Breakfast

Room Service

Room Service

Poor

Fair

Good

Excellent

I had delays in room service Yes No

Your guest room

Type	Poor	Fair	Good	Excellent
Cleanliness
Comfort
Maintenance
Was your room properly supplied ? Yes No
If no, which item was missing ?
Was everything in good working order ? Yes No
If no, which item didn't work ?

Internet Access

Exceeded expectations Met expectations Did not meet expectations

I had connection failures and slow-downs Yes No

Bars

Bars

Poor

Fair

Good

Excellent

General Information

Based upon your ovaerall experience would you visit us again ? Yes No
Additional comments and suggestions

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